Shipping and delivery

🌍 Shipping Destinations

We ship worldwide from Austria and Croatia.

⏳ Processing Time

Orders are prepared and dispatched within 3 to 5 business days after payment confirmation.

Because our items are handmade, occasional small delays may occur during busy periods. If this happens, we will notify you.

🚚 Shipping Method

Orders are shipped using reliable postal or courier services with tracking included.

📦 Estimated Delivery Times

Europe: 7–15 business days

Rest of the World: 15–30 business days

Delivery times are estimates and may vary depending on destination, customs processing, and local postal services.

Once your order has been shipped, you will receive a tracking number via email.

🛃 Customs and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country.

• These charges are the responsibility of the buyer.

• They are not included in the item price or shipping cost.

• We have no control over customs processing times.

Customs delays may occasionally occur and are outside our control.

📦 Shipping Issues

If your shipment appears significantly delayed or cannot be located using the tracking information, please contact us and we will assist in opening a carrier investigation when necessary.

If a shipment is officially confirmed as lost in transit by the carrier, we will work with you to arrange a replacement or refund in accordance with our returns policy.